On the museum-ed discussion list recently, someone asked for recommendations of books or papers on the topics of producing quality user-generated content, the process of reviewing/analyzing user-generated content, and the amount of time that should be dedicated to reviewing and editing user-generated content. Here's my reply:
The annual Museums & The Web conferences are a good source of online papers:
Attraction by Interaction: Wiki Webs As A Way To Increase The Attractiveness Of Museums' Web Sites - Peter Hoffmann and Michael Herczeg, Germany
Storymaker: User-generated Content - Worthy Or Worthwhile? - Graham Howard, Jon Pratty and Mike Stapleton, United Kingdom
Visitors' Voices - Mariana Salgado and Lily Diaz-Kommonen, Finland
Steve.museum: An Ongoing Experiment in Social Tagging, Folksonomy and Museums - Susan Chun, Rich Cherry, Doug Hiwiller, Bruce Wyman, USA, and Jennifer Trant, Canada
Using Open Source Software to Facilitate Collaboration Among Artists, Exhibitors and Patrons - Michael Knapp and Ellis Neder, USA
Community Sites & Emerging Sociable Technologies - Kevin von Appen, Canada, and Bryan Kennedy and Jim Spadaccini, USA
Beyond the On-line Museum: Participatory Virtual Exhibitions - Jonathan Cooper, Australia (beating my own drum :-))
Towards Community Contribution: Empowering Community Voices On-line - Angèle Alain, Canada
My Evidence: Who's the authority here? - Lowell Robinson, David Beck, Valerie Knight-Williams & Pearl Tesler, USA
Building an On-line Community: Web 2.0 and interpretive materials at the Brooklyn Museum - Nicole Caruth & Shelley Bernstein, USA
Radical Trust: The state of the museum blogosphere - Seb Chan, Australia & Jim Spadaccini, USA
Web 2.0: How to stop thinking and start doing: Addressing organisational barriers - Mike Ellis & Brian Kelly, United Kingdom
Remixing Exhibits: Constructing participatory narratives with on-line tools to augment museum experiences - Matthew Fisher & Beth Twiss-Garrity, USA
